Jax Law Offices (“Jax Law Offices,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality and security of the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information obtained through our website, communications, and legal services.

By accessing our website or communicating with our office, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and sensitive information, including but not limited to:

• Name, email address, phone number, and mailing address
• Information submitted through contact forms, intake forms, or consultations
• Legal, immigration, family, civil, or financial information relevant to representation
• Communications exchanged with our office (email, phone, SMS/text messages)
• Website usage information such as IP address, browser type, and pages visited

Information is collected only when voluntarily provided or when necessary to provide legal services.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and requests for legal services
• Evaluate potential representation and conduct client intake
• Provide legal representation and related services
• Communicate case updates, deadlines, and document requests
• Send appointment confirmations, reminders, and administrative notices
• Process billing and payments
• Comply with legal, ethical, and professional obligations
• Improve our website, services, and client experience

We do not sell, rent, or trade personal information.

3. SMS / Text Messaging Policy

By providing your phone number to Jax Law Offices, you consent to receive SMS or text messages from our office, which may include:

• Appointment confirmations and reminders
• Case-related updates
• Requests for documents or information
• Administrative or billing communications

Message frequency may vary. Standard message and data rates may apply based on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message or by contacting our office directly. Opting out of text messaging may limit our ability to provide timely updates or reminders.

SMS communications are not guaranteed to be secure. Clients are encouraged not to transmit highly sensitive or confidential information via text message unless specifically instructed to do so by our office.

4. Email Communications

Email communications with Jax Law Offices may not be encrypted by default. While we take reasonable precautions to protect communications, email is inherently vulnerable to interception. Clients are encouraged to avoid sending highly sensitive information via email unless secure communication methods are arranged.

5. Attorney-Client Relationship & Confidentiality

Contacting Jax Law Offices, submitting information through our website, or communicating with our staff does not create an attorney-client relationship. An attorney-client relationship is formed only after a consultation and execution of a written engagement agreement.

Once representation begins, client information is protected in accordance with applicable rules of professional conduct and attorney-client privilege.

6. Disclosure of Information

We may disclose personal information only when:

• Necessary to provide legal services
• Authorized by the client
• Required by law, court order, or legal process
• Necessary to protect our rights, comply with ethical obligations, or prevent fraud

We do not disclose personal information for marketing or advertising purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including secure cloud-based systems, restricted access controls, and confidentiality protocols consistent with legal industry standards.

Despite these efforts, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Third-Party Service Providers

We may use third-party service providers (such as phone systems, email platforms, case management software, or payment processors) to support our operations. These providers are required to maintain confidentiality and security standards appropriate to the services they provide.

Jax Law Offices is not responsible for the privacy practices of third-party websites linked from our website.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Virtual Law Practice

Jax Law Offices operates as a virtual law firm, with practice locations in California, Florida, and Tennessee, and a nationwide immigration practice. Client information may be stored, accessed, and transmitted electronically in accordance with applicable laws and professional obligations.

11. Your Rights & Choices

You may request to:

• Update or correct your personal information
• Limit communications
• Opt out of SMS or non-essential communications

Requests can be made by contacting our office using the information below.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

• 📧 info@jaxlawoffices.com
• 📧 paralegal@jaxlawoffices.com
• 📞 833-225-5299 | 833-CAL-JAXX
• 📱 Backup Line: 858-210-7567